Zoom Workplace

"Device Information: Information about the computers, phones, and other devices used when interacting with Zoom products and services, which may include information about the speakers, microphone, camera, OS version, hard disk ID, PC name, MAC address, IP address, device attributes (like operating system version and battery level), WiFi information, and other device information (like Bluetooth signals)."

Zoom collects extensive device information including hardware identifiers (MAC address, hard disk ID), WiFi info, Bluetooth signals, and battery level, which goes beyond what is strictly necessary for video conferencing.

"Device Information: Information about the computers, phones, and other devices used when interacting with Zoom products and services, which may include information about the speakers, microphone, camera, OS version, hard disk ID, PC name, MAC address, IP address (which may be used to infer general location at a city or country level), WiFi information, and other device information (like Bluetooth signals)."

Zoom uses IP addresses to infer user location at the city or country level, and also collects WiFi and Bluetooth signals which can be used for proximity-based location determination.

"Zoom uses third-party marketing, advertising, and analytics providers: to provide statistics and analysis about how people are using Zoom products and services, including our website; and to provide advertising and marketing for Zoom products and services, including targeted advertising based on your use of our website. These third-party partners may receive information about your activities on Zoom's website through third-party cookies placed on Zoom's website."

Zoom shares user activity data with third-party advertising and analytics partners via cookies, enabling targeted advertising based on website usage.

"We may use advertising and analytics services that are intended to analyze your interactions with our website or app, based on information obtained from cookies or other trackers, including for delivering advertising to you (such as interest-based, targeted, or cross-context behavioral advertising). You can get more information and opt out of the use of cookies and other trackers on our website and app by clicking the Your Privacy Choices."

Zoom explicitly acknowledges using cross-context behavioral advertising, which involves tracking user activity across different contexts to build profiles for targeted ads.

"We retain personal data for as long as required to engage in the uses described in this Privacy Statement, unless a longer retention period is required by applicable law. The criteria used to determine our retention periods include the following: The length of time we have an ongoing relationship with you... Whether retention is advisable in light of our legal position (such as in regard to the enforcement of our agreements, the resolution of disputes, and applicable statutes of limitations, litigation, or regulatory investigation)."

Zoom provides no concrete deletion timelines and uses broad, open-ended criteria for retention including vague legal positioning justifications, which could allow indefinite data retention.

"We may update this Privacy Statement periodically to account for changes in our collection and/or processing of personal data, and will post the updated Privacy Statement on our website, with a "Last Updated" date at the top. If we make material changes to this Privacy Statement, we will notify you and provide you an opportunity to review before you choose to continue using our products and services."

While Zoom notifies users of material changes, the mechanism is continued use as acceptance — users must stop using the service entirely to reject new terms, with no opt-out for specific changes.