Sam's Club: Shopping & Savings

"Biometric Information, such as voice prints, imagery of the iris or retina, face geometry, and palm prints or fingerprints. Internet and Other Network Activity Information, such as information about your browsing or search activity as well as your interactions with our websites, mobile applications, emails, or advertisements (for example keystroke patterns which help us determine if it is you or a bot who is interacting with us)."

Sam's Club collects an extensive range of device and biometric data including face geometry, fingerprints, palm prints, iris/retina scans, voice prints, and keystroke patterns — far beyond what a retail membership service typically requires.

"Depending on your device's settings, we may collect precise geolocation information. We may be able to recognize the location of your mobile device in our Clubs when you are in a Club where we provide free Wi-Fi access or through the use of Bluetooth technology. We may use Bluetooth technology in our Clubs to allow our mobile services to show you nearby products."

Sam's Club tracks user location via GPS, Wi-Fi, and Bluetooth — including in-store positioning to track movement through clubs and show targeted product recommendations based on physical location.

"We work with various advertising, marketing, and other related technology partners so we can both market our products to you and provide advertising services to other companies. These include Advertisers, Publishers, Social Media Platforms, Advertising Technology Providers, Data Technology Vendors, and Measurement and Analytics Vendors."

Sam's Club shares personal information with a wide ecosystem of third parties including advertisers, publishers, social media platforms, ad tech providers, data management vendors, and analytics companies — effectively building an advertising business on member data.

"We may combine and associate personal information collected or inferred about you from multiple online and in-Club sources (including other companies and services in our corporate family) to better achieve these purposes. We may obtain personal information about you from other sources to help us to correct or supplement our records, improve the quality or personalization of our services."

Sam's Club combines data from in-store activity, online browsing, corporate family companies like Walmart, and external third-party sources to build unified profiles across services and devices.

"We will keep the personal information we collect about you for as long as necessary to carry out the purposes set forth in this Privacy Notice or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law or internal Sam's Club policy."

Retention periods are vague and open-ended — 'as long as necessary' with no specific timelines for most data categories, leaving Sam's Club discretion to retain data indefinitely under broad business purposes.

"We will provide notice of significant updates, but please check our Privacy Notice periodically for changes. We'll always post the date our Privacy Notice was last updated at the top of the Notice."

Sam's Club can change its privacy practices with only a date update on the page, placing the burden on users to periodically check for changes with no requirement for affirmative consent to new terms.

"You can deactivate your Sam's Club account if you wish. Please contact our Member Service Department by calling 1-888-746-7726 for further instructions about deactivating your SamsClub.com account. To delete your Sam's Club account, use the Contact Us section below. Or, within our mobile apps, visit the 'Account' section and click the 'Request to Delete Account' link."

Account deactivation requires calling customer service, and deletion is framed as a 'request' rather than a guaranteed action — with exceptions that allow Sam's Club to retain data even after a deletion request.