"We gather data that you share during your interactions with our customer service representatives and channels. This information may include: telephone conversation recordings and call monitoring records, social media messaging/posting, chat and text records (including chatbots), email correspondence, voicemails, photographs, and video images. By communicating with Zip, unless otherwise provided by applicable law, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning."
Zip claims the right to record and monitor all customer communications across every channel — phone, chat, email, social media, and video — without further notice, giving them broad control over user-generated content in interactions.