Language Learning: Pingo AI

"These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop."

Third-party advertising partners use cookies and pixel tags to track and recognize users across multiple devices, building cross-device profiles of user behavior.

"We may share your information with third-party service providers working on our behalf, to facilitate services they provide to us. These can include providers of services such as website hosting, data analysis, order fulfillment, fraud prevention, information technology, customer service, marketing delivery, AI model providers, speech-processing providers, and other services."

Pingo shares user data with a wide range of third-party service providers including AI model providers and speech-processing providers, with no clear limits on what data is shared with each category.

"We collect sensitive personal information, such as voice recordings. We also collect device details about the computer or mobile device(s) you use to access our Services, such as device model, operating system, browser type, language settings, and internet service provider."

Pingo collects voice recordings classified as sensitive personal information, along with detailed device information, which may go beyond what is strictly necessary for a language-learning or AI service.

"We collect your IP address (we also may derive your approximate location from your IP address)."

Pingo derives approximate user location from IP addresses, enabling passive location tracking without explicit GPS access.

"We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include: the length of time we have an ongoing relationship with you; whether there is a legal obligation to which we are subject; or whether retention is necessary in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations)."

Pingo provides no specific retention periods or deletion timelines, using vague criteria like 'as long as needed or permitted' and open-ended legal considerations that could justify indefinite retention.

"From time to time, we may update this Privacy Statement by updating this page and by displaying the effective date of the last update at the top of the page. We encourage you periodically to check this page to learn about the information we collect, use, and share."

Pingo can unilaterally change their privacy statement at any time without directly notifying users, placing the burden on users to periodically check for changes.

"To exercise rights with respect to your personal information under applicable laws, please contact us in accordance with the 'Contact Us' section below. To exercise the above rights, you have the option of sending your request to the email listed in the Contact Us section below."

There is no self-service option to delete your account or data — users must send an email to privacy@pingo.ai and wait for a response, creating friction around exercising deletion rights.