Ranked #28 of 30 in Game Strategy
Red Flags
3"Such Dispute shall be referred by you and may be referred by us to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules"). You further irrevocably waive all rights to a class or representative action or as a named or unnamed member in a class, consolidated, representative, or private attorney general action."
Users are forced into binding arbitration in Singapore under SIAC rules and must waive all rights to class action lawsuits, while IGG reserves the right to use courts of any jurisdiction itself — a one-sided arrangement.
"Character Information (e.g. Account ID, character name, profile picture. Please be reminded that such information may be disclosed to other users in connection with the use of the Services and may also be made available to your connections or the public on third-party services). Please also be reminded that any questions answers, comments, or submissions that you post in the forum will be publicly available."
User-provided content including profile information and forum posts can be publicly disclosed and made available on third-party services without granular user control.
Warnings
7"We may share with these partners your data, including but not limited to your device information such as its device brand, device manufacturer, device platform and device ID number, your applications list, internet information and GPS location information. When you access the Services through any third-party services or from any mobile devices, you allow us access to certain information stored on these third-party services or mobile devices such as data associated with your device (e.g. device type, technological information, telephone number, country, contacts)."
IGG collects contacts, installed app lists, telephone numbers, MAC addresses, IMEI, advertising IDs, and other device identifiers far beyond what is needed for a mobile game.
"Data collected automatically: Precise geo-location data (i.e. GPS). We may share with these partners your data, including but not limited to your device information such as its device brand, device manufacturer, device platform and device ID number, your applications list, internet information and GPS location information."
IGG collects precise GPS location data automatically and shares it with advertising and marketing partners, which is excessive for a gaming service.
"We may periodically update this Privacy Policy by posting a new version on our website. Your continued use of the Services after the effective date will be subject to the new version of the Privacy Policy. This Privacy Policy may be revised, amended, or modified periodically. Please revisit this page to stay in touch with any changes. Your access to the Services signifies your acceptance and agreement to this Privacy Policy (as may be amended or revised from time to time)."
IGG can change the privacy policy at any time by simply posting a new version, with no requirement to notify users directly, and continued use is treated as acceptance.
"To strengthen functions of our Services and your experience of use, some of our Services may be provided by partners in charge of advertising, payment, analysis, marketing, social media partners, personalized services, and/or personalized push notifications and recommendations. We may share with these partners your data, including but not limited to your device information such as its device brand, device manufacturer, device platform and device ID number, your applications list, internet information and GPS location information."
IGG shares extensive user data — including device identifiers, app lists, and GPS location — with a broad range of third-party partners for advertising, analytics, marketing, and personalization purposes.
"Unless applicable laws specify different retention periods, we retain your personal information for as long as your Account is active or as needed to provide you with the Service. Note that if you ask us to delete your personal information, we may retain your data as necessary for complying with applicable laws and/or for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements."
Even after a deletion request, IGG reserves the right to retain personal data indefinitely for vague "legitimate business interests" with no defined timeline for actual deletion.
"Internet Protocol (IP) address, web request, domain name, URLs, referring/exit pages, platform type, and mobile device identifiers (e.g. your device ID, advertising ID, MAC address, IMEI). Data about your use of the Services (e.g. number of clicks, landing pages, pages viewed and order of those pages, the amount of time spent on particular pages, the date and time of your request, your gameplay and activity)."
IGG collects advertising IDs, device IDs, MAC addresses, and IMEI across platforms, enabling cross-device and cross-service tracking of user behavior for advertising purposes.
"If you have questions about data protection or any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly or you can also contact us through the ways provided in Clause XII. We will respond to all requests within a reasonable time frame."
There is no self-service account or data deletion option; users must contact customer support and wait for a response within an undefined "reasonable time frame."