MyFrontier

"When You Use the Frontier Android App. With your permission, we may access information from your device, such as your general location, contact lists, SMS messages, Call logs, photo and video library, documents, music. This information is only accessed if you grant us access to it, and if it's required for the service to operate, or required for specific features of the service to operate."

The app requests access to an unusually broad range of device data including contacts, SMS messages, call logs, photos, videos, and documents — far beyond what a typical ISP app needs for core functionality.

"We also collect information about how you use our products and services. This information may include call records, the websites you visit, information about the devices you use in connection with our services, your bandwidth usage, and your TV and other video viewership. We collect certain information when you visit a Frontier website or use a Frontier mobile app, including information about your operating system and browser, IP address and device identification numbers."

Frontier collects IP addresses, device identification numbers, and general location data from the Android app, enabling ongoing location tracking across their services.

"Frontier also allows third-party advertising companies to display ads when you visit our websites. These companies may use information about your visits to our and other websites—but not your name, address, email address, or telephone number—to provide advertisements about goods and services of interest to you. Frontier, or third-party analytic companies acting on Frontier's behalf, also may use cookies, web beacons, and other tracking mechanisms to collect information while you visit our websites."

Third-party advertising companies and analytics firms collect data directly from users via cookies and tracking mechanisms on Frontier's websites, enabling interest-based ad targeting.

"These companies may use information about your visits to our and other websites—but not your name, address, email address, or telephone number—to provide advertisements about goods and services of interest to you. We also may receive demographic information about you, or information regarding your interests, from third-party analytics companies that use cookies and other tracking mechanisms."

Third-party advertisers track user activity across Frontier's websites and other websites to build interest profiles, and Frontier receives demographic and interest data from third-party analytics companies.

"Personally identifiable and other sensitive records are retained only as long as reasonably necessary for business, accounting, tax, or legal purposes."

The retention policy uses vague language ('reasonably necessary') with no specific deletion timelines, giving Frontier broad discretion to retain personal data indefinitely.

"We may make changes to this policy from time to time and encourage you to periodically review this policy for any such changes. We will notify you of any material changes by posting a notice on our website home page and the privacy policy page 30 days before any change takes effect."

While Frontier provides 30 days' notice for material changes, there is no mechanism for consent — users are expected to periodically check the website and continued use implies acceptance of new terms.