Ranked #11 of 16 in Game Action
Red Flags
2"The personal data that Garena may collect includes: chat data (including voice, text, or other means of communication) and other information about the people and accounts you interact with; image, audio, video or other content that you submit via the Services. You acknowledge, consent and agree that Garena may access, preserve and disclose your Account information and Content."
Garena claims the right to access, preserve, and disclose all user-submitted content including chat messages, voice data, images, audio, and video, with broad justifications beyond core service delivery.
Warnings
7"Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for one or more purposes including, without limitation, location-based services that you request or to deliver relevant content to you based on your location or to allow you to share your location to other Users."
Garena collects precise device location using GPS and Wi-Fi, and uses it not just for location-based services but also to deliver targeted content based on your location.
"The personal data that Garena may collect includes: chat data (including voice, text, or other means of communication) and other information about the people and accounts you interact with; image, audio, video or other content that you submit via the Services; information sent by or associated with the device(s) used to access our Services."
Garena collects extensive device data including chat content (voice and text), images, audio, video, device identifiers (UDID/MEID), and information about who you interact with — well beyond what's needed for core gaming functionality.
"We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Services or Site, including making any purchases or orders, shall constitute your acknowledgment and acceptance of the changes made to this Privacy Policy."
Garena can change its privacy policy at any time and treats your continued use of the service as acceptance, with no requirement for explicit consent to new terms.
"Such third parties include, without limitation: our subsidiaries, affiliates and related corporations; contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as mailing houses, our game development partners, payment or financial services providers, advertising and marketing partners, telecommunication companies, game development partners, information technology companies, and data centres."
Garena shares personal data with a very broad range of third parties including advertising partners, marketing partners, game development partners, and telecom companies, with an open-ended 'without limitation' qualifier.
"If you cease using our Services, or your permission to use the Site, Games and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you."
Garena may continue storing and even using your personal data indefinitely after you stop using the service or your account is terminated, with no clear deletion timeline.
"Your device sends information which may include data about you that gets logged by a web server when you use our Services. This typically includes without limitation your device's Internet Protocol (IP) address, computer/mobile device operating system and browser type, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device. If you are logged in, this information is associated with your personal account."
Garena collects unique device identifiers (UDID/MEID), links them to personal accounts, and uses cookies and third-party analytics (Google Analytics) to track users across sessions and services.
"You may withdraw your consent for the collection, use and/or disclosure and/or request deletion of your personal data in our possession or under our control by sending an email to our Data Protection Officer at dpo.sg@garena.com. Where permitted under applicable law, we reserve the right to reject certain requests and/or may charge you a reasonable fee for the handling and processing of your requests to access your personal data."
There is no self-service account or data deletion option — users must email a Data Protection Officer, and Garena reserves the right to reject requests or charge fees for processing them.